Frequently Asked Questions

Please feel free to reach out to us if you do not find you answer here.

What are the delivery charges for orders from the Online Shop?

The delivery charge will differ based on your geographic location and the delivery courier you are using. For example, international shipping charges via Fedex are different than USPS or DHL. You should be able to see your delivery charges at checkout time. If you feel for any reason that you need more clarity, please reach out to us at [email protected]aledessence.com.

Which payment methods are accepted in the Online Shop?

We accept American Express, VISA , and MasterCard. We also accept ATM cards with a VISA or MasterCard logo. We also accept payments via Paypal.com. You can simply proceed to checkout where you will be given the option to pay with PayPal or credit card

Will I incur any custom taxes or fees?

Sealed Essence prices do not include any customs fees that may be applicable in your country.  Please contact us before you put your order if you need clarification on any matter related to customs charges. 

How quickly is my order processed and when will it deliver?

All orders are processed within the next business day. However, please note that orders might not be shipped or delivered on weekends or holidays.

How quickly you receive your order depends on the shipment method selected at the time of checkout. Please allow additional days in transit for delivery. If there is a delay in shipment of your order, we will contact you via email or phone.

How can I find out more about your products?

If you have any questions that are not addressed in the FAQ, please free to contact us via email at [email protected].

 

What is your Return Policy?

Returns are not accepted especially for oils, attars, and decants, and that is for health and safety reasons.  Each bottle of oil, attar or even decants is guaranteed to be untouched and unused as we ship it to you in a pristine condition. In case of defects or faults related to perfume bottles, please reach out to us and we will make it right for you.